The Process
How Your Move Works
Six clear steps from booking to settling in. We keep you informed at every stage.
01Book a Free Survey
Fill out the quote form or call us. We schedule a home visit at your convenience — no charges, no obligations.
- Our move expert visits your home
- Room-by-room inventory assessment
- You discuss any special items or concerns
- Photos taken for accurate quoting
Tip: List any fragile, antique, or oversized items beforehand so our expert is prepared.
02Receive Your Custom Quote
You get a fully itemised, transparent quote — broken down by service, material, and transport. No hidden charges ever.
- Itemised cost breakdown
- Packing material charges listed separately
- Insurance options presented
- Multiple plan options if applicable
Tip: Compare our quote against others — we're confident you'll find it the most transparent.
03Packing Day
Our trained crew arrives with all packing supplies. Every item is wrapped, labelled with room and content details, and packed systematically.
- 5-layer protection for fragile items
- Furniture disassembled and bubble-wrapped
- Boxes labelled by room and priority
- Electronic items packed in anti-static material
Tip: Keep essential items (medicines, documents, chargers) in a separate personal bag — our crew won't pack those.
04Loading & Transit
Our GPS-tracked trucks are loaded systematically — heaviest items first, fragile on top. You can track your shipment live throughout the journey.
- Loading sequence optimised to prevent damage
- Live GPS tracking link sent to your phone
- Dedicated move coordinator on call
- Transit updates at each checkpoint
Tip: Save the tracking link we send — you can share it with family to follow the move.
05Unloading & Placement
Our crew unloads, unpacks, and places items exactly where you want them. Furniture is reassembled and set up before the crew leaves.
- Room-by-room unloading per labels
- Furniture reassembly included
- Packing debris cleared and removed
- Final placement as per your direction
Tip: Have a rough floor plan ready so you can quickly direct the crew on furniture placement.
06Delivery Confirmation
You inspect everything, sign the delivery confirmation, and share feedback. We follow up within 48 hours to ensure you're fully settled in.
- Item-by-item delivery checklist
- Any damage claims processed immediately
- Insurance settlement within 7 days if needed
- 48-hour post-move follow-up call
Tip: Do the inspection before signing — our team is trained to handle any issue on the spot.
Average Time
3–5 Days from Booking to Delivery